What Is Speech Recognition? | IBM

A wide number of industries are utilizing different applications of speech technology today, helping businesses and consumers save time and even lives. Some examples include:

Automotive: Speech recognizers improves driver safety by enabling voice-activated navigation systems and search capabilities in car radios.

Technology: Virtual agents are increasingly becoming integrated within our daily lives, particularly on our mobile devices. We use voice commands to access them through our smartphones, such as through Google Assistant or Apple’s Siri, for tasks, such as voice search, or through our speakers, via Amazon’s Alexa or Microsoft’s Cortana, to play music. They’ll only continue to integrate into the everyday products that we use, fueling the “Internet of Things” movement.

Healthcare: Doctors and nurses leverage dictation applications to capture and log patient diagnoses and treatment notes.

Sales: Speech recognition technology has a couple of applications in sales. It can help a call center transcribe thousands of phone calls between customers and agents to identify common call patterns and issues. AI chatbots can also talk to people via a webpage, answering common queries and solving basic requests without needing to wait for a contact center agent to be available. It both instances speech recognition systems help reduce time to resolution for consumer issues.

Security: As technology integrates into our daily lives, security protocols are an increasing priority. Voice-based authentication adds a viable level of security.